Lance Moore - Career
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| Lance Moore - Business Systems Professional "Improve Systems to Improve Profits" I worked my way up to being the Manager of Information Systems for Laserscope (now a part of AMS) in San Jose, CA. In this capacity, I led the IS team through a very rapid period of improvement to recover from an austere period when we had to make the best of what we had. During this recovery period, we implemented the Oracle e-Business suite, replaced the entire data center and the network of MS servers and all the 200+ laptops and desktops that were in use. We also implemented Barracuda Spam filtration and Panda Internet Security. I also built ROI tools for the sales force to use to demonstrate the return on investment a client hospital or physician could expect to earn if they purchased a system from Laserscope. During this time, we also managed the BAU (Business As Usual), keeping our old legacy systems (HP3000, AS400) and the Oracle Data Warehouse alive, continuously generating new reports and performing Month-End closes, etc. I started my career in 1977, going to school half a day and working half a day at Lane Telecommunications, Inc. I wore a lot of hats in the 16 years I spent there. The important ones were: Make-Ready Technician Inventory Control Jr Accountant Order Processing Service Administration Collections I had worn so many hats that when they decided to implement a new service management system called Service*Plus from DW Smith and Assoc. (DWSA), I was tasked with making sure it got done right. A few months after the system was up and running, I was approached by DWSA to come to work for them, and I did. DWSA had me on the road almost from the start. I worked on projects for AT&T, Motorola, Varian Analytical, Telstra (Phone co in Australia), PTT Nederland (Phone co in the Netherlands), Pyxis Corporation and Lane, of course. When I had had enough traveling, I heard that one of DWSA's clients, Compression Labs, was looking for a Systems Analyst for the Service*Plus system so I arranged to go work for them and stay home for a change. At CLI, I stabilized their S*P system and took over administering their ManMan system as well. I also developed some stand-alone tools for tracking Service Contract Renewals and IS Help Desk incidents. When CLI merged with VTEL, I was told that my job would be in King of Prussia, PA and they would pay for me to move there or I could take a package. So I did, take a package that is. Before I was actually done at CLI, Rich Purdum (my boss at CLI who had already left) had contacted me to come help him out at Laserscope, so I did. The first time I was at Laserscope, I spent 7 months managing a project to find and implement a new service management system called the Clarify Front Office System. After implementation, we continually improved and expanded the Clarify System to eventually handle all customer requests from "I would like a sales brochure" to "My system is down and I need a technician out here NOW". Areas covered included Customer Service, Parts Sales, Tech Support, Service Contract Management and Entitlement, Field Dispatch and Debrief, Service Inventory, Truck Stock, Demo and Loaner Inventories, Depot Repair, FDA-compliant Reportable Incident Tracking and Sales Lead Tracking. Whew! About the time I was running out of interesting things to add to the Clarify system, I was approached by Sridhar Krishnan, a former colleague from DWSA to look into creating a new type of application. We got organized and started putting our ideas down on paper, got incorporated as Encover, raised the first round of funding. We then developed Phase 1 of the first-ever web-based application for automating service contract sales, renewals and entitlement. When the initial round of funding ran dry, I had my old job and a lot of good friends at Laserscope waiting for me to come back, so I did. |